FREQUENTLY ASKED QUESTIONS

  • We’re based in Pakenham, Victoria, but we work with clients all across Australia.

  • Once we have your design and garment details, we’ll send through a quote. After approval and payment, we’ll create a set of print proofs for your sign-off before production begins.

  • Yes – minimums vary depending on the decoration method:

    • Screen Printing: 30 units per design (you can mix garment colours and sizes), or 40 units across two different garment types/ink colours (even split).

    • Embroidery: 20 units of the same design and placement.

    • Direct-to-Film (DTF): No minimums – perfect for smaller runs.

  • Screen printing uses separate screens for each colour and is best for bold, high-volume orders with fewer colours.


    DTF or digital printing allows full-colour prints, gradients, and photo-realistic detail – ideal for small runs or colourful artwork, with no set-up fees.

  • Absolutely. We offer graphic design services, whether you need a small logo tweak or a full concept created from scratch. Additional design fees may apply.

  • We source and print on a wide range of garments – t-shirts, hoodies, crews, workwear, hospitality uniforms, and more. Check out our Brands page to browse our wholesale partners or reach out and we’ll guide you to the best options.

  • We only print on garments intended for screen printing or embroidery, sourced through our suppliers.


    If you’re a brand with your own custom blanks, get in touch – we may be able to accommodate you.

  • Yes – setup fees cover the time and costs of preparing your design for screen printing or embroidery.

    • Embroidery setup fees are a one-time payment (if the design and size remain the same).

    • For repeat screen printing jobs of the exact same design, setup fees are discounted by 50%.

  • We prefer vector files (AI, SVG, EPS, or PDF with outlined text). High-resolution raster files (PSD, PNG, JPEG) can sometimes be used depending on the print method.

    When providing vector artwork, please ensure all fonts are converted to outlines. If your file includes any linked or placed raster images, they must meet our minimum resolution requirements at 100% print size and be supplied alongside the original vector file.

  • Print Proofs ensure we’re aligned on print size, placement, colours, and garment style. We won’t start production until you’ve approved the proof. It is important to check over all the details and make any changes before giving us the tick of approval. 

  • If there are any problems with your artwork, we’ll get in touch with suggestions or help reformatting it. Nothing goes to print until everything is ready.

  • Vector files (AI, EPS, PDF) are scalable and stay sharp at any size – perfect for printing. Raster files (JPEG, PNG) are pixel-based and may lose quality when resized. We will always prefer a Vector file, otherwise a high-quality PNG will be fine!

  • Typical turnaround time is 2–4 weeks from payment. If you’re working to a deadline, let us know – we’ll do our best to meet it.

  • Yes. Each colour requires a separate screen, so more colours mean higher set-up costs. We recommend keeping designs to 1–4 colours for the best value.

  • Printing over these areas can cause inconsistencies or damage the garment, so we avoid it. If your design sits near these spots, we’ll advise on adjustments.

  • Yes, though each design may require its own setup fees. We’ll quote accordingly.

  • Absolutely! As long as the print stays the same across all garments, you can mix sizes and colours to suit your needs.

  • A white base (also called a white underbase) is a layer of white ink printed underneath your design to help colours appear bright and accurate — especially on dark or coloured garments.

    Whether your design needs a white base depends on the garment colour and printing method.

    • Dark or coloured garments: Usually require a white base so the design colours don’t appear dull or faded.

    • Light or white garments: Typically don’t need a white base, as the fabric itself provides enough brightness.

    We will let you know if your design requires a white base at the time of quoting, as this adds an additional screen/colour to your design.

  • Yes! Reorders are simple, and if the design and garments stay the same, setup fees are often discounted or waived.

  • Yes – pricing depends on quantity, print method, and garment type. The more you order, the better your rate.

  • We do! From branded neck tags to hem tags and swing tags – we can help bring your brand to life. Get in touch to discuss the options.

  • Yes – we can arrange shipping Australia-wide.

  • We don’t have the capacity to store every screen, but in some cases we can hold them for repeat orders. Otherwise, re-setup fees are discounted by 50%. Let us know if you plan to reorder before production finishes.